VentProof privacy policy

Information you provide

VentProof stores your business details, customer contact information, property and vent details, photos, inspection readings, technician notes, signatures, service dates and reports. You can access your account with email and password, or Google sign-in when available. Google Play handles subscription payments. VentProof receives a purchase token and subscription status, not your payment card details.

Technical information

VentProof and its service providers process account and installation identifiers, software versions, request IP addresses and technical error information to authenticate users, prevent abuse, deliver app updates and troubleshoot failures. Expo provides app updates and may receive an installation identifier and crash details. We do not use advertising trackers.

How information is used

We use this information to create service reports, sync your business records, enforce plan limits and show repeat service dates. If you allow notifications, the app schedules reminders on your device. Automatic service reminder emails require the business to enable follow-ups and record customer consent. Emails include an unsubscribe link; business contact details and delivery status are processed for this purpose.

Report sharing and customer service

A business can create an expiring report link that it can revoke or replace. Anyone with this private link can view the selected report and images without signing in. Links expire after 90 days. Homeowner service requests go to the business owner for confirmation. VentProof support requests and replies are stored separately for the requesting user and authorized support administrators, and are removed when that user deletes their account.

Where information is stored

Account data is stored in Firebase Authentication and Cloud Firestore. Photos are stored on a private VentProof server. Draft work is cached on your device until it syncs. Sample records remain on your device. Other members of your business can access company service records according to their role. Google and your device platform may process information under their own terms.

Your controls and account deletion

You can export a copy of your records and delete your account in the app’s Settings screen. Customer CSV import is available; the app cannot restore a full exported backup. An owner deleting the business removes its active service records and photos. A technician leaving removes that login while company records stay with the business.

To request account and associated data deletion from the web, email [email protected] from the email address on your VentProof account. We may ask you to verify account ownership before processing the request, including removal from retained backup copies. Cancel an active subscription separately in Google Play. You can turn off notifications in your device settings and unsubscribe from automatic email reminders.

Security and retention

We use Firebase Authentication, company scoped access rules and private image storage on our server. Service records remain until the business owner deletes the account. Daily server backups retain up to seven snapshots; backup copies on the operator’s computer may remain until manually removed. Backups can temporarily contain records deleted from the active service. Completed reports are immutable. No internet service can promise absolute security.

Contact

For privacy questions or deletion requests, email [email protected].